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faq holiday

This year there is even more online shopping than in other years and it is very busy at PostNL. It may be that your order is on the road a little longer than usual, keep this in mind. Unfortunately, we have no influence on the delivery, but we can ensure that your order is at PostNL as soon as possible. Check the dates below to see when your package will be shipped at the latest. Only applicable for the Netherlands, for orders abroad, please order as soon as possible. *

◊ Sinterklaas: latest order date Wednesday 1 December, 12.00 h. Your order will be shipped that day.

◊ Christmas: final order date Monday 20 December, 12.00 h. Your order will be shipped that day. After that  we will of course continue to ship your orders, but whether it will arrive in time for Christmas...?

◊ PostNL increases the prices for shipping during the peak period for the Public Holidays (November 20 to December 31). Don't worry, we will take care of these costs, but it would help us a lot if you ordered before that time.

◊ Did you know that you can also send a parcel directly to the recipient? Order the free card for a personal message, fill in the address with the shipping address, and leave your text in the comments. We put that on a nice card.

◊ We always wrap our orders beautiful, but sometimes we pack items together. Do you have something that needs to be packed separately? No problem let us know via the comments at the checkout.

◊ A bit to late with ordering and you doubt whether your package is still on time? Then choose a maison KOOS gift voucher This voucher is available in values between €5 and €100 and you will receive it directly in your mailbox after ordering. Print it out and wrap it nicely = a great gift.

◊  Like last year we teamed up with illustrator (and dear friend) Larissa M Smits. Agains she designed a beautiful, luxurious card for us. This limited edition, in A6 format, will be sent with every order from Monday December 6. As long as stocks last of course.

◊ In the period from 24 December to Sunday 9 January we will take it easy for a while. We are present, but orders can be sent a little later than you are used to. If you need something urgently, please contact us.

* Of course we will do our utmost to send all orders we receive after that time and data as quickly as possible, but to save yourself a lot of stress we recommend that you prefer to do your orders a little earlier ;-) 

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