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faq holiday

Like every year, it is very busy around the holidays. It may be that your order is on the road a little longer than usual, keep this in mind. Unfortunately, we have no influence on the delivery, but we can ensure that your order is at PostNL as soon as possible. Check the dates below to see when your package will be shipped at the latest. Only applicable for the Netherlands, for orders abroad, please order as soon as possible. *

◊ Christmas: final order date Wednesdy 20th of December, 10.00h. Your order will be shipped that day. After that we will of course continue to ship your orders, but whether it will arrive in time for Christmas...?

◊ PostNL increases the prices for shipping during the peak period for the Public Holidays (November 19 to December 31). Don't worry, we will take care of these costs, but it would help us a lot if you ordered before that time.

◊ Did you know that you can also send a parcel directly to the recipient? Order the free card for a personal message, fill in the address with the shipping address, and leave your text in the comments. We put that on a nice card.

◊ We always wrap our orders beautiful, but sometimes we pack items together. Do you have something that needs to be packed separately? No problem let us know via the comments at the checkout.

◊ A bit to late with ordering and you doubt whether your package is still on time? Then choose a maison KOOS gift voucher This voucher is available in values between €5 and €100 and you will receive it directly in your mailbox after ordering. Print it out and wrap it nicely = a great gift.

◊  Like last year we teamed up with illustrator (and dear friend) Larissa M Smits. Again she designed a beautiful, luxurious card for us. This limited edition, in A6 format, will be sent with every order from Wednesday December 6. As long as stocks last of course.

◊ Have you received a Webshop Giftcard or a Gift4ladies card and do you want to spend it at maison KOOS, great! Read here how you can exchange the card.

◊ In the period from Sunday December 24 to Sunday January 7 we will take it a bit easier. We are present, but orders are only processed on Tuesday and Thursday mornings. So if you order before 10am, it will be shipped that day, otherwise on Thursday. If you need something urgently, please contact us.

* Of course we will do our utmost to send all orders we receive after that time and data as quickly as possible, but to save yourself a lot of stress we recommend that you prefer to do your orders a little earlier ;-) 

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