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Complaints & contact

If you have questions about the use of our website, our products or your order please fee free to contact us through the adresses below. Sending an e-mail is normally the fastest way. Or you can use our contactform. 

we advise you to first report complaints to us by emailing [email protected]If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

maison KOOS
T. Hermansplein 24
5144 ZE Waalwijk

[email protected]


chamber of commerce: 


bank account number:  
Triodos Bank | NL64 TRIO 0254 8445 61

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