Due to the current corona measures, there is even more online shopping than in other years and it is very busy at PostNL. It may be that your order is on the road a little longer than usual, take this into account.
As of a result of that, we have temporarily adjusted the return period to 30 days.
Due to Brexit, shipments to the United Kingdom are not possible until further notice. At the moment too many things are unclear, shipments are being returned or are delayed enormously. Sorry for the inconvenience.
We try to settle your order as quickly as possible. Your order will be packed nicely and carefully, a gift by mail. We ship with PostNL and within the Netherlands a package is about 1-3 days on the road.
Once your order is shipped you will receive an e-mail with the track and trace code.
NL: € 3,95*
BE & DUI: € 5,95**
EU 1: € 15,00**
EU 2: € 25,00**
EU 3: €30,00**
Free shipping for orders from € 50,- within the Netherlands.
Not satisfied with your purchase? That's too bad, that is not what we are aiming for.
Do you want to return the order or part of it? No problem. You can return the item in original packaging within 14 days. Do this neatly and adequately so that the article really comes back undamaged.
Register your return via this link: https://maisonkoos.shipping-portal.com/returns/
Here you can indicate the reason for your return and download your return label. Returns are free within the Netherlands, outside the Netherlands you are responsible for the costs.
You will receive an e-mail if the return package has arrived with us. The money (including any shipping costs) we return to you within 5 days by the same way as you have paid.
Is the item damaged? Then we would like to receive a notification by email ([email protected]) with images. We will gladly solve it for you.
You can pay securely at our webshop in various ways:
- Billink - postpay
- Bunq - for mobile
- Bankcontact /Mister Cash
- Webshop Giftcard
Denmark, France, Hungary, Italy, Luxembourg, Austria, Poland, Portugal, Slovakia, Spain, Czech Republic, United Kingdom, Sweden
Estonia, Finland, Ireland, Latvia, Lithuania, Slovenia
Bulgaria, Greece, Monaco, Romania
Model form for withdrawal: the European model form for withdrawal included in appendix I of these conditions.